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Competence set versus IT

Generally speaking, IT will speed up the expansion of competence set. This is because IT can bring more information, shorten the time to acquire knowledge or skills, and effectively integrate and use resources. For instance, enterprise resource planning can be undertaken by the companies for the integration of multiple systems in a short period. Moreover, undertaking ERP, companies can o_er more desirable services and product features. Improved enterprise application integration is delivered by the ERP vendors by their provision of the packaged software.

An integrated suite of applications is offered by this software for the implementation of standard business functions. IT automation can support the call-center and sales-force functions that have been referred as fronted functions. In addition, it can also support the accounting, inventory, and shipping functions, which have been referred as back-end functions. On one hand IT enhance our competence set. On the other hand, IT also increases the complexity of tasks and problems. Take writing a letter as an example.

In the past, if people want to send a letter to their family or friends, all they need is a pen or typewriter, and a piece of paper. Then write or type the letter, and bring it to the post office. Now people can use e-mail, and the best part of it is that their intended receiver can receive the message almost instantaneously, almost as soon as the message is sent. They may get the response in a very short period of time. But to successfully send and receive e-mail, people must know how to use computer, connect it to the Internet, and use software to send or receive e-mail.

Indeed, IT may change the ways of doing things. From the viewpoint of competence set analysis, IT changes the needed competence set to accomplish the intended objective or task. Thus, it is possible that a routine problem in the past may become a fuzzy or even challenging problem at present if we do not continually learn new competence (IT knowledge). In the next subsection, we will introduce the concepts of competence set analysis, and explain the role of IT in competence set analysis. ( Lipshitz 2006) Decision Making Processing

A screen-displayed pushbutton will be pointed and clicked with the help of a mouse of the computer, in order to initiate the process by the users. The desired evaluation methodology will be identified by this initiative. Three distinct process tasks will be performed in the sequence for the response of the evaluation DMSS. Data organization, structuring of the model and simulation are these three abovementioned-sequenced tasks. A completely interactive manner will be used for the realization of the execution, by which, relatively transparency will be provided in the processing to the user.

After the selection of the evaluation methodology, the database will be automatically assessed by the DMSS. Organization of the outcome, as well as, statistics will be done for the needed form by the selected methodology. In these organization tasks, evaluators can be guided by the use of outcome and process links from the base of knowledge. Within the model base of the DMSS, program files will be stored form of the evaluation model. The appropriate program files will be retrieved from the model base automatically by the DMSS after the organization of the relevant outcome and process statistics.

The evaluation model will be operational by the usage of data and pertinent estimation methodologies by the decision-making support system. DMSS effectiveness will be simulated by the implementation of the needed computations automatically by the usage of operational model by the DMSS. The value from the evaluated application of the system will be determined by the use of simulation forecasts by the system. Preprogrammed forms will be used for the display of the results by the evaluator. (Mirchandani 1999)

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