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Michael Khoo

37 Salford Crescent, Dannemora, AUCKLAND 09 272 8589 or 021 314 623 • mikey. [email protected] com Michael Khoo Professional Summary Motivated professional with strong customer focus, as well as commitment, energy, and a real enthusiasm for learning new skills. Honest, reliable, hard-working, and conscientious young adult with good communication skills. Able to understand customer needs and formulate decisive actions to meet them, as well as develop and maintain effective working relationships with people at all levels.

Well-developed computer skills through solid education, and demonstrated track record of successful project work. Excellent time management skills and ability to meet deadlines. Core competencies include: ? General Skills ? Accurate and meticulous with strong attention to detail ? Self-motivated with ability to work both individually and in a team environment ? Able to set goals and prioritise work ? Able to adapt quickly to new situations and work to my full potential ? Computer literate with good people skills ? Data entry ? Computer Skills ? MS Office Packages ? Hardware and Network Trouble Shooting

? Solid understanding of operating systems ? Solid understanding of web fundamentals ? Solid understanding of PC hardware ? Internet and web design understanding ? Website maintenance and administration ? Computer repairs and maintenance Education & Certifications Bachelor of Business with emphasis in E-Business ? AUT University, Auckland, New Zealand ? Completed 2009 Diploma in Information and Communication Technology ? Manukau Institute of Technology, Auckland, New Zealand ? Completed 2006 Certificate in Computing ? Manukau Institute of Technology, Auckland, New Zealand ? Completed 2004

Certificate in Electrotechnology ? Manukau Institute of Technology, Auckland, New Zealand ? Completed 2003 5 & 6 Form School Certificates ? Macleans College, Auckland, New Zealand ? Completed 2002 Employment History On-going since 2005 Highgate Surgery, East Auckland Computer Administrator/Technician Duties & Responsibilities: ? Installs, configures and upgrades operating systems and software (MedTech32) ? Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware

? Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, makes repairs and corrections where required ? Makes hardware and software acquisition recommendations Nov 2008 – Feb 2009 United Parts Agency, Malaysia E-Business Web Consultant and Web Administration (Internship) Duties & Responsibilities: ? Communicated effectively with the client about why the site is needed, who the target audience will be, who the leading competitors are, etc.

? Conducted research on other e-business websites which are similar to what the client is intending to proposed on their own website ? Did comparative studies, prepared reports, and presented findings to client ? Designed and developed a “mock up” website for the client ? Skills required included the ability to work with a team, work unsupervised, research, effective communication, and problem solving Jan 2008 – Nov 2008 Telecom NZ (Faults Call Centre) Customer Service Specialist Duties & Responsibilities:

? Provided excellent customer services to all customers, both internal and external, and projected a professional company image through phone interaction, recognising that this also covers personal presentation and demeanour ? Answered inbound calls and responded to orders, diagnosed landline faults, dispatched technicians, and handled general customer inquiries and complaints in a timely manner ? Consistently displayed integrity in all interactions with customers and approach to work tasks, including demonstrating understanding and adhering to company policies

? Skills required included high levels of computer literacy, excellent verbal and written communication skills, accuracy, initiative, self-management of time and tasks, and the ability to think in a clear, focused, and detail-oriented manner Experience (cont’d)… 2006 – 2007 Restaurant Brands (Call Centre) Customer Service Representative Duties & Responsibilities: ? Provided excellent customer service, making sure orders were placed correctly, answering customer inquiries, and resolving customer complaints ? Up selling products, and remaining results oriented and focused on the overall objective

? Skills required included high levels of computer literacy, excellent communication skills, ability to manage time, accuracy, and adaptability 2003 – 2005 Rainbow Ends Theme Park, New Zealand Attraction Operator Duties & Responsibilities: ? Operated attraction rides ? Provided customer service and answered customer inquiries ? Responsible for customer safety and adherence to all government and company safety policies and procedures ? Successfully worked in team environment and built solid working relationships References References are available on request.

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